Frequently Asked Questions

Everything you need to know about our haute parfumerie and services.

Are your fragrances authentic and original?

Yes, all products sold on our official website are 100% authentic Parfums de Marly creations, shipped directly from our warehouses to ensure the highest quality and integrity of the scent.

What is your return policy for perfumes?

We offer a 30-day return policy for unopened and unused items in their original cellophane packaging. For hygiene and safety reasons, we cannot accept returns for bottles that have been sprayed or removed from their seals.

Do you offer international shipping?

We currently ship to a wide range of countries globally. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that customs duties may apply for certain regions.

Can I request samples before purchasing a full bottle?

We offer Discovery Sets and sample selections for purchase so you can experience our olfactory library before committing to a full-size flacon. Additionally, most full-size orders include complimentary samples.

How should I store my Parfums de Marly fragrance?

To preserve the complexity of the ingredients, store your bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as a closet or a dedicated vanity drawer.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Klarna to provide a seamless and secure checkout experience.